On the whole, this was a very smooth experience. As first time home buyers we needed a lot of help understand the process and we felt very guided as we learned/worked the loan process. That being said our biggest hurdle was getting proper documentation submitted to the processor. The online portal was fantastic and very intuitive. Our one complaint would be the woman who processed our paperwork. She was very prompt about sending and replying emails but she would often send them with not enough info I.e. Using language that assumes we know what exactly what we should be submitting. Emails would also come with grammatical and punctuation errors. Not a big deal, but as a client making the biggest purchase of their life, you would like every indication of competence and full confidence. We also would submit documents only to be asked for them again or with little detail to revise. If there was one chink in the armor so far, this would be it. All told, we are very pleased with our experience. Manner and personality were absolutely not an issue. All personnel were very friendly and pleasant at all times.
The people we're very nice and helpful. This whole process was stress free. Very happy we went to Academy mortgage.
Jamie at Academy worked his tail off for us - even on nights and weekends to fit our schedule. Despite a few setbacks from other vendors/services, he was able to push his team to get all of the "i"s dotted and "t"s crossed on time. Loving our new house!
This purchasing process was a breeze compared to my last experience. Quick and comprehensive information, the online portal, digital/email updates and speedy responses from everyone at Academy made this a very painless process. Thank you thank you!
The Team at Academy Mortgage was great, very responsive and keep me updated on the status of the filing throughout every step.
Academy Mortgage Dalton is a US Finance company based in Dalton, Massachusetts. Academy Mortgage Dalton is located at 395 Main St, Dalton, MA 01226, USA.
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